Our brief was a 3 year CRM customer journey across 68 multi-lingual markets to acquire new customers, break down brand perceptions, increase customer retention and introduce advocacy.
Harley Davidson acquired 75,000+ new customers (150% of target) and saw an incremental increase in customer retention of 70% (target 20-35%).

O2 briefed us to introduce a CRM strategy for their pay as you go customers. Their aim was to create a good experience for customers and to increase spend per customer by £10 at weekends. We over delivered on the experience and increased customer spend to £22.50 per customer.

The National Lottery asked us to create a CRM programme to engage with 36,000 retailers. The aim was to educate the public on The National Lotteries contribution to 'good causes' within the local communities.

For centuries insect consumption has been part of the everyday diet of many of the world's inhabitants from the outback of Australia to the night markets of Thailand. Edible brings all of this tradition to the UK and they needed a great site to tell people about it. That's where we came in.

Formerly a small children's zoo and renovated by a small group of people passionate about preserving the World's lesser known rare and endangered species of animal.
Oliis was charged with creating a visually engaging and informative site to both promote the centre and support their educational work.

OneLife's clients are from all walks of life and they needed a site that was clear and easy to navigate by everyone. Some are looking for help and advice, some for motivation and support - with the end objective to feel better and to live a healthier, more balanced life.